Terms of sale

The following terms establish the general conditions of sale of products offered by the company Seven Shelves b.v on its website, accessible at the following address: https://keysixteen.com/. Any order for a product offered for sale on the website of Key 16 BV implies acceptance of these terms and conditions of sale. We invite you to read the terms below.

ARTICLE 1 – Purpose

This contract determines the rights and obligations of the Company KEY 16 BV and the Client through the sale of properties through the website https://keysixteen.com/. Terms of Use constitute the entire rights and obligations of the parties, no other condition can be integrated with them. It is not possible to buy a property on the website KEY 16 BV without accepting these terms and conditions of sale. KEY 16 BV reserves the right to change the Terms of Use at any time.

ARTICLE 2 – Company identification

Company – KEY 16 BV  with a capital of 10,000 euros. Head office: Brusselstraat 51, 2018 Antwerpen, Belgium VAT number: BE.08.48.23.81.75 Customer service can be contacted at Brusselstraat 51, 2018 Antwerpen, Belgium (cost of a local call from a landline in Belgium) and by email via the contact form.

ARTICLE 3 – Characteristics of goods and services

The company KEY 16 BV informs the customer of all the essential characteristics of the goods offered. In general, these characteristics include the dimensions, weight, quantity, colors and composition of goods available. These characteristics appear to support the photograph illustrating the offer. The consumer recognizes that the photograph of the product that appears on the website is indicative only. The products presented on the site are in accordance with legislation and standards applicable in Belgium. Unless otherwise stated, the company KEY 16 BV does not limit geographically the offer. The product offer is valid as long as displayed to the client on the site of www.keysixteen.com The client is aware that the goods will be delivered by postal and/or delivery services.

ARTICLE 4 – Terms and Conditions

The orders on the site of KEY 16 BV are performed in Belgium in euros. The steps required to place orders on the site of KEY 16 BV are detailed on the website www.keysixteen.com. It is necessary to create an account to place an order on the site of KEY 16 BV. Once products are selected, the client has the opportunity to confirm his or her order, modify the contents of the basket before confirming a final order. The personal information requested (name, email address, billing address, shipping address, payment details and mode) are applied to the customer before final confirmation of the order. The company KEY 16 BV can’t be held responsible for any information errors entered by the customer, nor any errors or delays in delivery. The cost of telecommunications to access the website KEY 16 BV is the responsibility of the customer. Similarly, the costs of appeal to customer service are the responsibility of the client (local call cost if calling from Belgium).

ARTICLE 5 – Prices of goods and services

All prices are quoted in euros and are inclusive of all taxes including VAT for individuals and non-business customers.  For business customers, prices exclude VAT. All prices exclude the costs of delivery. Delivery charges are shown when viewing your basket on top, when choosing the delivery date and, finally, before you confirm your order for the payment process. The sale price can be changed at any time by KEY 16 BV but we will apply the rates that were displayed at the time of your order.

ARTICLE 6 – Conclusion of the online contract

An order can either be done on the website of KEY 16 BV (www.keysixteen.com) or by phone +32 (0) 3 244 18 39 (local call cost if calling from Belgium).

ARTICLE 7 – Payment

To set the order, the customer has the choice of the following payment options: PayPal account Visa, Eurocard / Mastercard, American Express Bank transfer For payment by Paypal, the debit is made at the time of the validation of the order provided that we have obtained prior permission to debit your account with appropriate payment center, failing which the order could not be taken into account. For payment by credit card, the debit is made at the time of the shipment of the order provided that we have obtained prior permission to debit your account with appropriate payment center, failing which the order could not be taken into account. The payment order may be revoked in case of misuse of the card in accordance with the agreement between the customer and his bank. Online payment by credit card is done in a secure environment via the security system “Secure Sockets Layer”, which allows for encrypting your banking information when transmitted over the network. In the case of a payment by wire transfer, electronic contracts will be concluded upon receipt of the money on our account. Therefore, the order will be shipped after receiving the money on our account. For this reason, all shipping options (including the choice of delivery time slot) are not available as part of a payment by wire transfer. A customer service consultant will contact the customer to agree on a delivery schedule after receiving confirmation of receipt of the money for the order. Finally, the customer has a period of seven (7) days to wire the money, the order is automatically cancelled if payment is not received, and that time is exceeded. The customer certifies to have the necessary permissions to make the payment he chooses.

ARTICLE 8 – Right and withdrawal period

KEY 16 means that any customer who is not satisfied with the products ordered on the website can exercise his right of withdrawal under the best conditions. Article L. 121-20 of the Consumer Code stipulates that the period of statutory right of withdrawal is seven (7) days after receipt of the product. As a trade bill, the cancellation period for goods and services for sale on the website KEY 16 BV is extended to fifteen (15) days of receipt by the customer or the ordered execution of the service. The customer returning the product within that period shall have the right to exchange or refund the price of product ordered and reimbursement of shipping costs. The shipping costs for returned products remain the responsibility of the customer. The products must be returned in perfect condition for resale in their original state (packaging, accessories, instructions …) and duly sealed. The right of withdrawal may not be exercised for fresh products (forwarding difficulties, risk of deterioration and rapid expiration).

ARTICLE 9 – Repayment Terms

In case of exercise of right of withdrawal, the company KEY 16 BV agrees to reimburse the customer the money paid, without charge within a maximum of 30 days. Note that the customer can also choose a replacement product.

ARTICLE 10 – Delivery

General Rules KEY 16 BV is committed to deliver the goods ordered within 30 days from the order. If a product is unavailable or out of stock, customer will be informed at the earliest and may cancel the order. It may then request a replacement product or refund. The products are delivered to the address specified by the customer on the order in metropolitan Belgium. Invoices will be emailed to the email address specified by the customer when the account is created or when the customer places the order. All claims must be sent to the address indicated in section 2. The client will check the general appearance of the packaging of the product delivered, in case of damage, he undertakes to report on the purchase order. In addition, he will inform the company KEY 16 BV within three days by phone +32 (0) 3 244 18 39 (local call cost if calling from Belgium). In case of non-conformity of goods delivered, the company KEY 16 BV will exchange the product or refund the customer. Shipping Rates KEY 16 BV applies a sliding scale fee based on the amount of the order before shipping. When using coupons, it is the amount of the order before discount and before shipping, which is used to define the amount of transportation fees. Orders containing fresh products Fresh products require special packaging to maintain the required temperature until delivery. Thus, for all orders containing products requiring refrigeration between 0 and 4 ° C, the delivery is made mandatory by express carrier. An extra delivery time is possible for all orders containing fresh products depending on the availability of those later. In order to allow the recipient to be present during the delivery, Seven Shelves b.v will contact him to agree on a delivery date. The recipient agrees to be present during the delivery of an order containing fresh produce. In fact, KEY 16 BV can’t be held responsible if the cold chain was broken because the recipient was not present at the time of delivery. It is for recipients to check the status of the package of the delivery with the carrier. Any discrepancy in the receipt must be reported within 48 hours to info@keysixteen.com  in order to initiate a refund from the carrier. Customs For all packages shipped out of the European Community area, the customs documents notify the total amount of your order and the name of the products ordered. Customs duty are due as soon as the package reaches its destination country. These customs duty are the responsibility of the final recipient of the package.

ARTICLE 11 – Personal information

For the success of the order, personal data collected will be processed by computer, the customer acknowledges having knowledge of this matter. As such, the information may be disclosed concerning the business partners of the company with the sole aim to fulfill the order and delivery of products. The computer processing has been declared to the CNIL on the following number: 1386970. In any case, KEY 16 BV will not disclose the personal information of its customers to third parties for commercial purposes. The customer has a right of access and correction with respect to any information about the files contained in the company KEY 16 BV

ARTICLE 12 – Applicable Law

The parties agree that these terms and conditions of sale are subject to the application of Belgian law.

ARTICLE 13 – Settlement of disputes

In the event that a dispute should arise from this contractual relationship, the parties agree before any legal action to seek an amicable solution. Any dispute concerning the interpretation or enforcement of these terms and conditions shall, failing agreement, shall be brought before the competent courts.

ARTICLE 14 – Force Majeure

The parties can’t be held responsible or having failed to meet their contractual obligations, where the failure to implement the respective obligations originated force majeure. Are considered as force majeure, strikes, war or civil war, riots, acts of terrorism, total or partial destruction of local production facilities or other incidents of fabrication, disruption of transport, supply problems, customs measures of any nature or origin whatsoever, or any other unforeseen event preventing or delaying a total or partial fulfillment of the obligations of KEY 16 BV. Initially, the force majeure event, seen above, suspends execution of the contract in the event of force majeure lasting more than one (1) month, the customer would then have the right to terminate the current command and it would then proceed to refund under the conditions set out in Article 9 of these general conditions of sale.

ARTICLE 15 – Partial non-validity

If one or more clauses of these terms and conditions of sale were deemed illegal or invalid, such invalidity would not apply to invalidate other provisions of these conditions retain their full force and effect.

ARTICLE 16 – Evidence

These confirmations will be archived at the headquarters of KEY 16 BV and will be considered proof of the nature of the agreement and the date within the meaning of the Law of 13.03.2000.